The Fullerton Ocean Park Hotel Hong Kong

Superb seaview 😍😍😍 A beautiful, well-equipped infinity pool very suitable for photos and a fun day for family with kids (with water just about one metre deep in the main pool), breakfast buffet featuring a wide selection of Chinese and western food, helpful staff ❤️❤️❤️

The Fullerton Ocean Park Hotel Hong Kong is a perfect accommodation for families like us who want to stay in tranquil location with stunning view of the sea and mountain right in front of your window. Their room was very spacious, modern and well maintained. The hotel also provides complete amenities for both adults and kids. The hotel also provides superb service, from the welcome greeting to surprise birthday goodies for our child. Will definitely recommend this hotel!

The hotel’s location is generally acceptable; however, the closure of the road connecting the hotel to Ocean Park forces guests to take detours, which is inconvenient and time-consuming. Despite the cleanliness of the room, a stunning sea view, and the courtesy of some (though not all) staff members, these positives cannot offset several critical shortcomings. First, the hotel failed to honor the request made during booking to allocate a room away from the elevator. Instead, the room was located near the elevator, resulting in elevated noise levels. Each time neighboring guests closed their doors, the sound resembled thunder, disrupting sleep even for those not sensitive to noise. This issue was compounded by thin walls, which provided virtually no soundproofing, and an interconnecting door to the adjacent room, further amplifying disturbances. Second, the air conditioner functioned exclusively in cooling mode. Despite setting the temperature to 35°C and requesting assistance, the staff failed to resolve the issue, as the heating mode had been deactivated in the unit itself. While this is typically an easily addressed problem in other hotels, here it led to prolonged discomfort from cold temperatures. Even after hours of operation, the room’s temperature did not exceed 20°C, with a slight improvement to 23°C only due to favorable outdoor weather. Third, staff ignored the “Do Not Disturb” sign, repeatedly calling the room and interrupting our stay. This behavior is inconsistent with professional service standards. Finally, service in the lobby’s restaurants and cafes was inadequate. I waited by the pastry display for an extended period while an idle staff member nearby chose to ignore us entirely, failing to offer assistance. Considering these issues, the hotel fails to justify its cost, particularly given the availability of better and more affordable alternatives.